Legal

Refund & Cancellation Policy

Last updated: May 2, 2026

Please read this policy carefully before engaging Anantix for any service. By making a payment to Anantix, you acknowledge that you have read, understood, and agreed to the terms set forth below.

1. Nature of Our Services

Anantix provides bespoke digital services including custom software development, website design and development, SaaS platform development, automation solutions, social media management, and email marketing. These services involve the immediate deployment of skilled resources, planning time, tooling, and infrastructure — all of which are non-recoverable once initiated.

As with any professional services engagement (legal, accounting, consulting), payment secures access to our team's time and expertise. Once that time has been allocated and work has commenced, it cannot be reassigned or refunded.

2. Work Commencement

Work is considered to have formally commenced upon the earliest of the following events after payment is received:

• A project kickoff message, email, or call is initiated by either party
• Any requirements, questionnaire, or onboarding form is sent to the client
• Any internal planning, scoping, wireframing, or resource allocation is undertaken by Anantix
• Any deliverable, draft, mockup, or document is shared with the client
• Access credentials, project tools, or workspace invitations are issued

In practice, Anantix begins project onboarding within 24 hours of payment confirmation. This means work commencement typically occurs within the same business day as payment.

3. Cancellation Window

A client may request cancellation and be eligible for a partial refund only if all of the following conditions are met:

• The cancellation request is submitted in writing to inder.traders89@gmail.com within 48 hours of the original payment timestamp
• Work has not yet commenced as defined in Section 2 above
• No deliverable, draft, or project document of any kind has been shared
• No onboarding communication has taken place between the client and Anantix

If all conditions above are satisfied, Anantix will process a refund of the paid amount less a 15% administrative and processing fee to cover payment gateway charges and administrative costs. Refunds, where applicable, are processed within 10–14 business days.

4. Non-Refundable Circumstances

No refund will be issued under any of the following circumstances, regardless of project status or client satisfaction:

• Work has commenced as defined in Section 2
• The 48-hour cancellation window has elapsed from the time of payment
• Any milestone payment made after the initial deposit
• The client has approved or provided feedback on any deliverable
• The client has changed requirements after project commencement
• Delays caused by the client's failure to provide required information, assets, or approvals
• Dissatisfaction with the creative direction after it has been approved or not disputed within 5 business days of delivery
• The client has sourced the same or similar work from another provider during the engagement
• Force majeure events, platform outages, or third-party service disruptions outside Anantix's control

5. Ongoing / Subscription Services

For recurring monthly services (Social Media Management, Email Campaigns, Lead Generation, and similar retainers):

• All monthly fees are billed in advance and are non-refundable for the current billing period under any circumstances
• Cancellation of a recurring service must be submitted in writing at least 15 calendar days before the next billing date to avoid being charged for the subsequent period
• Cancellations received with fewer than 15 days' notice will be processed for the following billing cycle, and the upcoming charge will not be refunded
• No prorated refunds are provided for partial months, regardless of usage or service activity

6. Revision & Dispute Resolution

Anantix is committed to client satisfaction. If you have concerns about the quality or scope of work delivered, we encourage you to raise them through our revision process before seeking any cancellation. All packages include a defined number of revision rounds, and disputes regarding deliverable quality must be raised in writing within 5 business days of delivery.

Concerns raised after 5 business days of delivery are considered accepted by the client and are no longer eligible for revision, dispute, or refund consideration.

7. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting Anantix and following the process described in this policy is a violation of these Terms. In such cases, Anantix reserves the right to suspend all ongoing services immediately, pursue recovery of costs through available legal means, and provide evidence of work performed to the relevant payment processor or financial institution.

8. Amendments

Anantix reserves the right to update this policy at any time. The policy in effect at the time of your payment applies to your engagement. Continued use of our services constitutes acceptance of the current policy.

9. Contact

For any questions regarding this policy, please contact us before making a payment:
inder.traders89@gmail.com